Business ·
RAG is less about an AI's memory than its right to cite a source
A plain-language guide to RAG: finding documents before an AI answers, source ownership, access control, quality checks and when a simpler search will do.
AI implementation in business
Essays on selecting processes for AI implementation, designing AI agents, controls and measurable outcomes.
Topics
- Digital products · 39
- Business · 20
- Practice · 7
- Spaces · 2
- Objects · 26
AI in business
Business ·
A chatbot answers. An assistant helps. An agent acts within boundaries
How chatbots, AI assistants and AI agents differ, which tasks suit each model and how to choose a controlled form of business automation.
Business ·
A knowledge base works when every piece of knowledge has an owner
How to build a company knowledge base: organise sources, owners and access, add search and prepare reliable knowledge for AI.
Business ·
Data cannot be protected after it has already reached the model
How to protect business data in AI workflows through classification, access, contracts, minimisation, logs and employee controls.
Business ·
The cost of AI implementation begins with the cost of an error
What determines the cost of AI implementation: process research, data, integrations, model usage, controls, pilot and ongoing support.
Business ·
An enquiry must reach a decision, not merely the CRM
How to automate enquiry processing with AI by connecting channels, extracting data, configuring CRM states, adding human review and measuring a pilot.
Business ·
A document becomes data only after verification
How to implement AI document processing by selecting a workflow, extracting data, verifying results, protecting access and running a pilot.
Business ·
AI knows only what a company can name
How to connect AI to company data by defining a task, establishing sources of truth, assigning owners, limiting access and verifying answers.
Business ·
An AI agent needs a role, boundaries and permission to stop
What an AI agent for business is, how it differs from a chatbot, and how to define its task, data, authority, controls and handoff to a person.
Business ·
AI enters a business through one process
Where to start AI implementation in a business: choosing the first process, defining an outcome, running a pilot and avoiding an expensive demonstration.
Business ·
AI implementation is measured by a change in work
How to measure an AI implementation by recording a baseline, selecting time and quality metrics, accounting for review and deciding whether to scale.